Welcome to the Overlook Boots Online Shop FAQ page! We’re here to help you with any questions about our products, delivery, returns, and more. Our shop is built for workers, hikers, and outdoor enthusiasts worldwide, offering durable gear designed to withstand rugged conditions. Below, you’ll find answers to common queries—if you need further assistance, feel free to contact us at [email protected].

Product Questions

What types of products do you offer?
We specialize in high-quality footwear and outdoor gear, including 6-inch boots, hiking boots, composite toe boots, belts, boot dryers, gloves, coolers, drinkware, and more. Our brands feature trusted names like Carhartt, Carolina, CAT, Chippewa, Danner, Double H, and Georgia, catering to farm, agriculture, work, and hiking needs.
Are your boots suitable for demanding work and outdoor adventures?
Absolutely! Our products are built from the ground up to handle tough conditions. Whether you’re on a construction site, farm, or trail, our boots and gear are designed for durability, comfort, and reliability.

Delivery and Shipping

Where do you ship to?
We ship worldwide, but we’re unable to deliver to some remote areas in Asia and other isolated regions. If you’re unsure about your location, contact us for clarification.
What are your shipping options and costs?
We offer two main shipping methods:
– Standard Shipping: Costs $12.95 and uses premium carriers like DHL or FedEx. Delivery takes 10-15 business days after dispatch, ideal for urgent needs.
– Free Shipping: Available for orders over $50 via EMS. Delivery takes 15-25 business days after dispatch, perfect for planned purchases without rush.
How long does order processing take?
We process all orders within 1-2 business days. After that, delivery times depend on your chosen shipping method and destination.
Can I track my order?
Yes! Once your order ships, we’ll send a confirmation email with tracking information. You can follow your package’s journey from our warehouse to your doorstep.

Returns and Exchanges

What is your return policy?
We accept returns within 15 days of receipt. Items must be in original condition. For details on how to initiate a return, please contact our customer service team at [email protected].
What if I receive a defective product?
We stand by the quality of our gear. If you receive a defective item, contact us immediately, and we’ll assist with a return or exchange.

Payment and Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account may make future orders faster and allow you to track your history.

General Inquiries

How can I contact customer service?
You can reach us at [email protected] for any questions or concerns. We’re dedicated to providing a seamless experience from order to delivery.
What is your company address?
Our shop is located at 3615 Patton Lane, Raleigh, US 27609. Feel free to note this for reference, though all orders are handled online.

Thank you for choosing Overlook Boots Online Shop! We’re committed to supporting your work and adventures with reliable gear and service. If you have more questions, check out our website or get in touch—we’re always here to help.