Privacy Policy

At Overlook Boots Online Shop, we understand that our customers—hardworking professionals, dedicated hikers, and outdoor enthusiasts—value security and reliability not just in their gear, but in every aspect of their shopping experience. Your privacy is as important to us as the durability of our boots.

1. Information We Collect

To provide you with the best possible service for your outdoor and work gear needs, we collect the following types of information:

• Personal Identification Information: Name, email address, shipping address, and phone number when you create an account or place an order
• Payment Information: Credit card details, PayPal information, and billing address (processed securely through our payment partners)
• Technical Data: IP address, browser type, device information, and browsing behavior on our site
• Purchase History: Records of products you’ve purchased, including boots, gear, and accessories
• Communication Data: Records of your correspondence with our customer service team

2. How We Use Your Information

We use your information with the same rugged reliability we build into our products:

• Process and ship your orders for work boots, hiking gear, and outdoor equipment
• Provide customer support for your purchases
• Send order confirmations, shipping updates, and delivery notifications
• Improve our website and product offerings based on customer preferences
• Prevent fraud and enhance security measures
• Send marketing communications (only with your explicit consent)
• Comply with legal obligations and protect our rights

3. Data Sharing and Disclosure

We treat your data with the same care we expect from our most trusted boot brands. We only share your information when necessary:

• Service Providers: Trusted partners who help with payment processing, shipping, and website operations
• Legal Requirements: When required by law, court order, or governmental regulations
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

We never sell your personal information to third parties for marketing purposes.

4. International Data Transfers

As a global retailer serving customers worldwide (excluding some remote areas in Asia and isolated regions), your data may be processed in countries outside your residence. We ensure all data transfers comply with applicable privacy laws and maintain the same level of protection described in this policy.

5. Data Storage and Security

We protect your data with enterprise-level security measures, reflecting the same durability found in our Carolina work boots and Danner hiking footwear:

• SSL encryption for all data transmissions
• Secure servers with regular security updates
• Limited access to personal information on a need-to-know basis
• Regular security audits and monitoring
• Data retention only for as long as necessary to fulfill our services

6. Your Rights and Choices

You have control over your personal information, including the right to:

• Access and review the personal data we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal data (subject to legal requirements)
• Object to or restrict certain processing activities
• Withdraw consent for marketing communications at any time
• Request data portability in a machine-readable format

To exercise these rights, please contact us using the information below.

7. Cookies and Tracking Technologies

Like the reliable traction on our hiking boots, cookies help us provide a stable browsing experience:

• Essential Cookies: Required for basic site functionality and secure checkout
• Performance Cookies: Help us understand how customers use our site
• Functionality Cookies: Remember your preferences and settings
• Targeting Cookies: Used for relevant advertising (with your consent)

You can manage your cookie preferences through your browser settings or our cookie consent tool.

8. Children’s Privacy

Our products and services are designed for professionals and outdoor enthusiasts aged 18 and older. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child, please contact us immediately.

9. Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes through our website or direct communication. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

Just as we stand behind the quality of our Carhartt workwear and Chippewa boots, we stand behind our commitment to protecting your privacy and providing a secure shopping experience.