At Overlook Boots Online Shop, we understand that our customers—hardworking professionals, dedicated hikers, and outdoor enthusiasts—deserve gear that performs as promised. Just as we stand behind the quality of our Carolina work boots and Danner hiking footwear, we stand behind our commitment to your satisfaction.
Our Return & Exchange Promise
We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your boots, gear, or accessories, we’re here to help with a straightforward returns and exchanges process.
Return & Exchange Timeframe
You may return or exchange most items within 15 days of receiving your order. All returned items must be in original condition: unworn, unwashed, with original tags attached, and in the original packaging.
Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged:
- Boot Dryers (due to hygiene concerns)
- Food Storage containers and Coolers that show signs of use
- Used Gloves and personal protective equipment
- Any item that has been worn, used, or shows signs of wear
How to Initiate a Return or Exchange
Step 1: Submit Your Request
Contact our customer service team within 15 days of receiving your order. Use the template below to ensure we have all the necessary information:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Overlook Boots Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: [Your Order Number]
Order Date: [Date Ordered]
Product(s) to Return: [Product Name(s) and SKU(s)]
Reason for Return/Exchange: [Please provide details]
For Exchanges:
Desired Replacement Product: [Product Name and SKU]
Size/Color Preference: [If applicable]
Contact Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]
Thank you for your assistance.
Sincerely,
[Your Name]Step 2: Wait for Authorization
Our team will review your request and email you a Return Authorization Number and shipping instructions within 1-2 business days.
Step 3: Ship Your Return
Package the item securely in its original packaging, include the Return Authorization Number on the outside of the package, and ship to our returns center:
Overlook Boots Returns Center
3615 Patton Lane
Raleigh, NC 27609
United States
Step 4: Processing
Once we receive your return, we’ll inspect the items and process your refund or exchange within 3-5 business days.
Refund Information
Refund Timing
Refunds will be processed to your original payment method within 5-7 business days after we receive and inspect your return.
Refund Method
Your refund will be issued to the original payment method used for purchase:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days after processing
- PayPal: 3-5 business days after processing
Shipping Costs
Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error or defective merchandise.
Exchange Process
Exchanges are subject to product availability. If your desired exchange item is out of stock, we’ll contact you to discuss alternatives or process a refund.
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.
International Returns
Customers outside the United States are responsible for any customs fees, duties, or taxes associated with returns. We recommend using a trackable shipping service for international returns.
Need Help?
Our customer service team is here to assist you with any questions about returns or exchanges.
Email: [email protected]
Address: Overlook Boots Online Shop, 3615 Patton Lane, Raleigh, NC 27609, United States
Response Time: 1-2 business days
Our Commitment: Just as our Carhartt workwear and Chippewa boots are built to withstand the toughest conditions, our customer service is designed to handle your needs with reliability and care. We’re committed to ensuring your complete satisfaction with every purchase.