Term and Conditions

Thank you for choosing Overlook Boots Online Shop. These Terms and Conditions govern your use of our website and services. By accessing outdoorbootsale.com and making a purchase, you agree to be bound by these terms. We serve hardworking professionals, outdoor enthusiasts, and dedicated adventurers who demand reliable gear for demanding conditions.

1. User Responsibilities and Account Terms

1.1 Eligibility

You must be at least 18 years old and have legal capacity to enter into binding contracts to use our services. By placing an order, you confirm you meet these requirements.

1.2 Account Security

When creating an account, you agree to:

• Provide accurate and complete registration information
• Maintain and update your information to keep it current
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized account use

1.3 Prohibited Activities

You agree not to:

• Use our website for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website
• Use automated systems to extract data without permission
• Submit false or misleading information

2. Products and Services Description

2.1 Product Range

We specialize in high-performance footwear and outdoor gear including:

• Work Boots: Carolina, CAT, Chippewa, Georgia, and Double H brands
• Specialty Footwear: Composite toe boots, hiking boots, and 6-inch boots
• Outdoor Gear: Boot dryers, gloves, Carhartt workwear, coolers, and drinkware
• Accessories: Belts, food storage solutions, and protective equipment

2.2 Product Information

We make every effort to display our products accurately. However, please note:

• Product colors may vary due to monitor settings
• All measurements and specifications are approximate
• Product availability is subject to change
• We reserve the right to limit quantities and discontinue products

3. Ordering and Payment Terms

3.1 Order Process

When you place an order:

• You receive an order confirmation email
• We process orders within 1-2 business days after payment confirmation
• Weekend and holiday orders process the next business day
• We reserve the right to cancel orders for pricing errors or stock issues

3.2 Payment Methods

We accept the following payment methods:

• Visa, MasterCard, JCB credit/debit cards
• PayPal

All payments are processed securely through encrypted systems.

3.3 Pricing and Taxes

All prices are in US dollars unless otherwise specified. International customers are responsible for any customs fees, import duties, or taxes imposed by their country.

4. Shipping and Delivery

4.1 Shipping Methods

We offer two primary shipping options:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: Available for orders over $50 via EMS (15-25 business days after shipment)

4.2 Delivery Areas

We ship globally, excluding some Asian regions and remote areas. Delivery times are estimates and not guaranteed, as they may be affected by factors beyond our control including customs processing and weather conditions.

4.3 Order Tracking

Once your order ships, you will receive tracking information via email. It is your responsibility to ensure someone is available to receive delivery and provide accurate shipping address information.

5. Returns, Exchanges, and Refunds

5.1 Return Policy

We want you to be completely satisfied with your purchase. Our return policy includes:

• 15-day return window from delivery date
• Items must be unworn, unwashed, with original tags and packaging
• Non-returnable items: boot dryers, used gloves, opened food storage containers
• Original shipping fees are non-refundable
• Return shipping costs are customer responsibility unless due to our error

5.2 Return Process

To initiate a return:

1. Contact customer service within 15 days of receipt
2. Receive Return Authorization Number and instructions
3. Ship items to our returns center at 3615 Patton Lane, Raleigh, NC 27609
4. Allow 3-5 business days for processing after we receive your return

5.3 Refund Information

Refund processing times:

• Credit/Debit Cards: 5-7 business days after processing
• PayPal: 3-5 business days after processing

5.4 Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos. We will arrange replacement or refund and cover associated shipping costs.

6. Intellectual Property

6.1 Website Content

All content on our website, including text, graphics, logos, images, and software, is the property of Overlook Boots Online Shop or our content suppliers and protected by international copyright laws.

6.2 Trademarks

All brand names, product names, and logos on our website are trademarks or registered trademarks of their respective holders. Use of these trademarks does not imply endorsement.

6.3 Limited License

We grant you a limited, revocable license to access and make personal use of our website. This license does not include any resale or commercial use of our site or its contents.

7. Limitation of Liability

7.1 Product Use

While our products are designed for durability and performance in demanding conditions, you assume all risks associated with product use. Follow all manufacturer guidelines and use appropriate safety equipment.

7.2 Website Operation

Overlook Boots Online Shop will not be liable for any damages resulting from:

• Website downtime or technical issues
• Errors in product descriptions or pricing
• Delivery delays beyond our reasonable control
• Incorrect use of our products

7.3 Maximum Liability

Our maximum liability to you for any claim relating to our products or services shall not exceed the purchase price of the products in question.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, available on our website, explains how we collect, use, and safeguard your data.

By using our website, you consent to our collection and use of personal information as described in our Privacy Policy.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of North Carolina, United States. Any disputes shall be resolved in the state or federal courts located in Wake County, North Carolina.

We encourage you to contact us directly at [email protected] to resolve any issues before pursuing formal dispute resolution.

10. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes constitutes acceptance of the modified terms.

We will indicate the “Last Updated” date at the top of this page when revisions are made.

Our Commitment to You

Just as our Carolina work boots and Danner hiking footwear are built to withstand the toughest conditions, our customer service is designed to handle your needs with reliability and care. We’re committed to ensuring your complete satisfaction with every purchase, from the moment you order to the day your gear arrives and beyond.

Thank you for trusting Overlook Boots for your outdoor and work footwear needs.